Privacy policy

CelestiaMind.com ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mental health AI chat application ("Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Authentication Information

We collect and store the following information to enable secure access to the Service:

• Email address or other data necessary to provide access to the Service

b. User Preferences

We collect and store user preferences, such as:

• Dark/light mode settings
• Chat configuration preferences (e.g., font size, display options)

c. Usage Analytics

We use Google Analytics to gather anonymized data about how users interact with the Service. This data includes, but is not limited to:

• Page views
• Session duration
• Interaction patterns

This information helps us improve the Service and enhance user experience.

d. Usage Data

We may store per-user usage data, such as the total number of messages sent, to analyze and improve the overall user experience. This data does not include the content of the messages themselves.

This information helps us improve the Service and enhance user experience.

2. Legal Basis for Processing Data

We process your data under the following legal bases:

• Consent: By using our Service, you consent to the collection and processing of your data as described in this Privacy Policy.
• Legitimate Interests: We process data necessary to provide and improve the Service, such as analyzing usage patterns to enhance functionality.

3. Conversations with the AI Chat

We do not store or process your conversations. Messages exchanged during your use of the AI chat are sent directly to OpenAI’s servers for processing. OpenAI handles these conversations under their own privacy and data usage policies.

Important Note: We are not liable for how OpenAI processes, stores, or uses this data, including but not limited to training their models or sharing it with third parties. For more information, please refer to OpenAI’s Privacy Policy.

4. How We Use Your Information

The information we collect is used to:

• Authenticate and secure your access to the Service.
• Customize and improve your user experience.
• Analyze anonymized usage data to refine our features and interface.
• Analyze per-user usage data (e.g., total messages sent) to improve the overall user experience.

5. Disclosure of Information

We do not sell, rent, or disclose your personal information to third parties, except as described below:

• OpenAI: Conversations with the AI chat are transmitted to OpenAI for processing.
• Google Analytics: Anonymized usage data is shared with Google Analytics to help us improve the Service.
• Legal Obligations: We may disclose information if required by law or to protect the rights, property, or safety of our users or others.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system can be completely secure, and we cannot guarantee the security of your information.

7. Third-Party Services

Our Service integrates third-party services, including OpenAI and Google Analytics. These providers have their own privacy policies and practices. We encourage you to review their policies to understand how they handle your data.

• OpenAI: Your conversations are processed according to OpenAI’s privacy policies. Refer to their website for details.
• Google Analytics: Tracks anonymized usage data. Users can opt out of Google Analytics tracking by visiting Google Analytics Opt-Out.

8. Your Rights

Under applicable laws, including GDPR, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request corrections or updates to your information.
• Right to Erasure: Request deletion of your account and associated data ("right to be forgotten").
• Right to Object: Object to processing based on legitimate interests.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us at privacy@celestiamind.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze usage. By using the Service, you consent to the use of cookies as outlined in our [Cookie Policy].

You can manage your cookie preferences through your browser settings or by using tools such as the Google Analytics Opt-Out Browser Add-on.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@celestiamind.com

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Last updated: 16 November 2024